General Assembly 22-2E
Strategic Implementation of Continuous Improvement Mechanisms to Strengthen Service Quality within the RSPO Certification Framework.
Adopted (On-going)
| for | 89.565 | |
| against | 3.450 | |
| abstain | 6.6985 | |
| Total Vote | 99.71 | |
Background:
RSPO certification under the Principles and Criteria (P&C) framework depends directly on the performance of Certification Bodies (CBs) accredited by ASI. In Latin America, the withdrawal of one of the region’s largest CBs in 2023 significantly reduced service capacity, creating bottlenecks in certification, recertification, and monitoring processes.
Although new CBs have recently entered the region, structural challenges persist, including the limited availability of qualified local auditors, non-transparent and elevated costs, prolonged response times, and inefficient communication channels. These issues resulted in the suspension of several certified companies across Latin America during 2024.
Furthermore, delays in PRISMA license approvals, compounded by technical failures and extended response times from RSPO headquarters in Asia in addressing support tickets, have disrupted operational processes and adversely affected overall system efficiency.
Collectively, these challenges compromise the operational continuity of certified members, discourage prospective applicants, and weaken RSPO’s institutional credibility and stakeholder confidence throughout the Latin American region.
While this issue is most evident in Latin America, it is essential for the system to identify, assess, and proactively address similar limitations in the performance and service delivery of Certification Bodies (CBs) in other regions where RSPO operates. Doing so will help safeguard the operational continuity of members, reduce risks to the scheme’s international credibility, and mitigate the effects of a systemic challenge that extends beyond regional contexts.
RSPO certification under the Principles and Criteria (P&C) framework depends directly on the performance of Certification Bodies (CBs) accredited by ASI. In Latin America, the withdrawal of one of the region’s largest CBs in 2023 significantly reduced service capacity, creating bottlenecks in certification, recertification, and monitoring processes.
Although new CBs have recently entered the region, structural challenges persist, including the limited availability of qualified local auditors, non-transparent and elevated costs, prolonged response times, and inefficient communication channels. These issues resulted in the suspension of several certified companies across Latin America during 2024.
Furthermore, delays in PRISMA license approvals, compounded by technical failures and extended response times from RSPO headquarters in Asia in addressing support tickets, have disrupted operational processes and adversely affected overall system efficiency.
Collectively, these challenges compromise the operational continuity of certified members, discourage prospective applicants, and weaken RSPO’s institutional credibility and stakeholder confidence throughout the Latin American region.
While this issue is most evident in Latin America, it is essential for the system to identify, assess, and proactively address similar limitations in the performance and service delivery of Certification Bodies (CBs) in other regions where RSPO operates. Doing so will help safeguard the operational continuity of members, reduce risks to the scheme’s international credibility, and mitigate the effects of a systemic challenge that extends beyond regional contexts.
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ProponentCompañia Industrial Aceitera Coto Cincuenta y Cuatro S.A, Grupo Agroforestal Uumbal SAPI de CV, PROLADE SAPI DE CV, Oleoquímica Mexicana S.A. de C.V., Aceites de palma S.A. de C.V., Tostadas y Botanas Premium SA de CV
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